Delivery and Returns

Delivery charges for kit and equipment

For orders from our shop we deliver for FREE to you personally at the sessions you attend. We aim to deliver your kit within 28 days of purchase, but this is subject to our supplier stock, and we will inform you if we may go beyond this period.

We’ll refund any delivery charge you’ve paid if a product is damaged, faulty or incorrect but not otherwise. We’ll refund the price of the item to the purchaser or exchange the product once it’s received by us.*

Returns of kit and equipment and refunds

We hope you’ll be pleased with your purchase. Should you wish to return anything bought from us, we’ll be happy to refund or exchange a product provided it’s in fully resaleable condition. Returns should be notified to us within 48 hours of purchase. Please see below for exceptions to this policy.

If the product returned is not in fully resaleable condition, we reserve the right to refuse a refund on the item. This does not affect your statutory rights.

Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:

  • the original account no longer exists
  • the original account details have expired
  • the recipient requires a credit

Cancellation of personalised and/or made-to-measure products

Should you wish to cancel your personalised product for any reason, we won’t be able to sell that product again. We therefore reserve the right to charge the full selling price once we have started to manufacture the product. In respect of these products our usual refund policy does not apply, and products cannot be returned or exchanged unless faulty.*

* None of the above affects your statutory rights when goods are faulty or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.

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